Shipping & Policies
We ship most CD orders within 1-2 business days!
Downloadable items will be sent by email as soon as payment is complete!
FREE SHIPPING in the US
FREE FIRST CLASS SHIPPING in the U.S! We ship promptly by US Postal Service, normally within 1-2 business days. Priority Mail or Express Mail shipping is available for a small charge (you will be able to choose this option at checkout).
Yes, we ship to most countries in the world! Packages ordered outside the United States are promptly shipped by U.S. Postal Service First Class Mail or Priority Mail International. First Class International shipping for a single CD is usually $9 ($8 to Canada), $12 for two CDs, etc., depending on the amount of your order. If you order CDs, you will be shown shipping options at checkout.
For orders outside the U.S. please allow 3-5 weeks for delivery. (Usually it will be quicker than that, but we have no control over delivery speed after we ship!) Very rarely, your package may be delayed by the customs office in your country. This doesn't happen often, but if an order doesn't arrive within the expected time it is best to check with your local PO & customs office.
PLEASE NOTE that the buyer is responsible for any taxes, duties or customs fees that might be assessed upon delivery. These charges (if any) are determined by and paid TO your government and customs office, not Lunagirl. We don't control these fees and we don't profit from them. :-)
We must truthfully declare your international package as merchandise and state the actual purchase price you paid as the value on the customs form, to be in compliance with the law. We apologize for any inconvenience this may cause.
PAYING FOR YOUR ORDER
You can pay online through our secure checkout by credit card or with Paypal. If you prefer to mail payment, we also gladly accept your check or money order mailed to PO Box 12, Loretto TN 38469 USA.
Please note that all sales of digital items such as CDs and digital collage sheets are final and non-refundable, due to their digital format. However, we will quickly and gladly replace defective or damaged CDs if notified within 7 days of receipt, and we will assist with downloading collage sheets as needed. Just email us.
We want all our customers to be pleased with their buying experience and enjoy using our products. If you have a problem, question, or concern either before or after your purchase, we will work with you to resolve any issues to your satisfaction.